Privacy Policy

Effective Date: July 14, 2024

Introduction

Welcome to Level Bespoke. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you use our services, sign up for our newsletter, or make purchases through our online shop. This policy complies with Ontario’s privacy regulations and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

1. 1. Personal Information: When you sign up for our newsletter, book a service, or make a purchase through our online shop, we may collect personal information such as your name, email address, phone number, mailing address, and payment information.
   2. Non-Personal Information: We may also collect non-personal information such as browser type, operating system, IP address, and website usage data to help us improve our services and enhance your experience on our website.

How We Use Your Information

1. 1. Service Provision: We use your personal information to provide and manage our auto and marine detailing, compounding, waxing, and ceramic coating services.
   2. Communication: We use your contact information to send you updates, promotional materials, and newsletters if you have opted to receive them.
   3. Online Payments: Your payment information is used to process transactions for services and products purchased through our online shop. We use secure payment gateways to handle your payment information.
   4. Improvement: We analyze non-personal information to improve our website, services, and user experience.

Sharing Your Information

1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
2. Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway providers’ database.

Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Your Rights

1. 1. Access and Correction: You have the right to access and correct your personal information at any time. If you wish to update your information, please contact us using the details provided below.
   2. Opt-Out: You can opt-out of receiving our newsletter or promotional materials by following the unsubscribe instructions included in these emails or by contacting us directly.

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer required, we will securely destroy it or anonymize it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by posting the new privacy policy on our website.

Please also review our Terms and Conditions for more information on the rules and regulations governing the use of our website and services.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Level Bespoke
Email: info@levelbespoke.ca